Individualised Care plans for each of our service users along with regular assessments ensure our full commitment…


A way of living a satisfying, hopeful and contributing life even with limitation caused by illness…


A deeply personal, unique process of changing attitudes, values, goals, skills and roles in the community…

Our Facilities

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Northolt Road, South Harrow

Northolt Road is Reliant Cares new acquisition with a dedicated office and a visitor’s room. There are twelve newly refurbished en-suite rooms, kitchen facilities and laundry rooms. The home is located on South Harrow high street with various facilities available to help reintegration for service users. There are full time members of staff during the day, with a sleep-in over night to ensure support to the residents. In addition, we have close links with local voluntary organisations and are able to provide our own employability scheme helping service users gain employment which takes place in our classroom. 

Reliant Care would like to announce the acquisition of 200 Northolt Road, Harrow HA20EN, APRIL 10 2015

Beaconsfield Road, Ealing

Beaconsfield Road has a communal TV lounge/sitting room and a covered rear courtyard with a designated smoking area and a self- contained activity centre. All rooms for residents are en-suite. An industrial washing machine and dryer is available throughout the day, and service users are encouraged to do their own laundry. We do offer guidance where required.

The dining area offers residents an area where they can join the company of others at meal times and is also an important feature of the home. There is a dedicated office and a visitor’s room. The home is located close to an experienced hair stylist, a qualified chiropodist and a range of complementary therapies that can be arranged to suit individual requirements.

A varied programme of activities also takes place in the home for the benefit of residents. In addition, we have close links with local voluntary organisations and are able to provide additional varied activities depending on the interests of the residents. Visitors are welcome at any time and in addition all our facilities are extended to close friends and family. We do however, reserve the right to refuse entry to any individual who presents a potential risk to any of the residents.

Church Road, Hayes

Church Road was Reliant Care’s first supported housing unit. It is in a residential street in Hayes, close to local shops and amenities. There is a bus stop within 2 minutes’ walk, with the 195 and H98 that link Ealing, Hounslow, Uxbridge and Southall.

Church Road as a step-down offers support to six residents in a step-down arrangement. Again, there is a full-time member of staff during the day, with a sleep-in over night to ensure support to the residents.

All residents from the step-down units are welcome to participate in group activities arranged for residents of the main unit at Beaconsfield Road. We encourage social interaction between residents and find that some residents as a result, support and mentor each other.

Smoking Policy

Whilst Reliant Care operates a no-smoking policy, those who wish to smoke may do so in the designated smoking area within the premises.

Choice of Foods

We assist (depending on the ability of the individual) residents to prepare a wide range of home cooked food based upon traditional cooking using fresh produce. Where residents are unable to cook, whether due to lack of skills, or as a result of the impact of medication, we have the facility of a professional chef who is able to prepare meals at a subsidised cost to the individual resident. Special diets are catered for and daily choices are available.

Entertaining guests or small private parties is available by negotiation. 

Types of stay

Whilst most of our service users live permanently at our facilities, occasionally we can offer shorter term breaks.

We fully appreciate the stress associated with leaving their original location/home to live in a new location and are happy to accept new residents for an agreed trial period at the end of which there would be no further obligation.

A committment to you

Our mission is to provide individualised care leading to a fulfilled lifestyle to people with a spectrum of mental disorders and challenging behaviours. We aim to achieve this through:

The provision of a safe, homely environment where residents feel at ease and their lifestyle needs are fulfilled.

The provision of a responsive needs led service that considers the rights and choices of the resident and the impact this may have on others

The provision of a high standard of support practice which includes individualised support plans, regular assessments and reviews in line with the requirements of registration.

The provision of a team of caring and trained staff.

Admission and Fees

Prior to admission, each new resident is encouraged to visit the unit that they have been referred to in order to satisfy themselves that this the environment that they feel will be able to meet their needs.

We will also discuss the personal preferences of each prospective resident and whatever care needs may be required. This is essential to confirm that we are able to provide the correct environment for each resident.

Fees are discussed and assessed based on the needs of the individual. Fees cover all aspects of the support received by the individual resident. Residents are however expected to contribute to trips etc.

Temporary absence/family visits (stays)

Where a resident is temporarily absent from the unit for any reason, fees will still be payable in full during such absence. A service user’s room will not be occupied by anyone during such absence and would be secured against entry by other persons, other than those nominated by the resident. In the event that a resident is re-admitted to a hospital for treatment, we will liaise fully with the hospital and care co-ordinator in ensuring that medication, personal clothing and any other items requested by the resident are delivered to the hospital. Residents are free to invite friends and family members to visit them. Guests are required to sign the visitors’ book when they arrive and leave the premises.

Regular Reviews

Each resident will have their own personalised support plan. The plan will be devised in consultation with the resident, advocate and the relevant agencies and statutory services. The plan is reviewed at on a regular basis, dependent on the needs of the individual. The plan will also be reviewed should there be any significant event.


Within the Care Programme Approach, at every review stage the degree of dependency is assessed, all discharges will be planned and will be formulated within a CPA discharge plan.

Residents are encouraged as part of their recovery plan, to move towards greater levels of independence. Once it is believed that it is appropriate for an individual to step down to lower levels of support, we will request a placement review and facilitate the move if all parties agree. 

Service Evaluation

The performance and standards of the service we provide is monitored on a regular basis. We are actively involved in peer to peer reviews with another provider of services to ensure that there is continued monitoring of quality and improvement of services delivered. Residents, their families, carers, social workers and other professionals involved in the welfare of the individuals are invited to comment on the quality of service provided by Reliant Care.